Refund policy
Last Updated: June 25, 2026
At Cirex, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, and with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
Store Address
3802 Amos St, Houston Texas 77021, United States
Return Address
3802 Amos St, Houston Texas 77021, United States
To start a return, you can contact us at admin@cirex.shop.
Please note that returns must be approved before being sent back. Items returned without first requesting a return will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
Return Shipping Costs
Customers are responsible for return shipping costs.
However, if the item arrives damaged, defective, incorrect, or has any quality-related issues caused during transit, Cirex will cover the return shipping costs and provide an appropriate solution.
You can always contact us for any return-related questions at admin@cirex.shop.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
Please contact us if you have questions regarding a specific item.
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once the return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by proof of purchase
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@cirex.shop.
Contact Information
Store Name: Cirex
Legal Representative: Donnexa Gresham
Email: admin@cirex.shop
Phone: +1 (281) 571-9928
Business Address: 3802 Amos St, Houston Texas 77021, United States